Återbetalningspolicy

We have a 30-day return policy, which means you have 30 days to request a return from the date you received the item.

To be eligible for a return, the item must be in the same condition as when you received it—unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

If you’d like to request a return, please contact us at support@tibella.shop.

If the return is accepted, we’ll send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.

If you have any questions about returns, you can always contact us at support@tibella.shop.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.

Refunds

We’ll notify you once we’ve received and inspected the return, and let you know whether the refund has been approved or not. If the refund is approved, it will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the return before it appears in your account.

If more than 15 business days have passed since we approved your return, please contact us at support@tibella.shop.